Thank you for shopping with The Gremlin’s Gift! We want you to be happy with your order. Please review our return and refund policy before making a purchase.
Damaged, defective, or incorrect item?
If your order arrives damaged, defective, or you receive the wrong item, we’re here to make it right.
Please contact us within 7 days of delivery and provide:
Your order number
Your full name and contact information
A photo or video clearly showing the issue
Once we’ve reviewed the information, we’ll arrange a replacement or full refund, depending on the situation.
le retour de l’article pourra être exigé avant tout remplacement ou remboursement
Changed your mind?
Because many of our products are fulfilled specifically for each order, we generally cannot accept returns or issue refunds for a simple change of mind.
However, customer satisfaction is important to us. If you’re unhappy with your purchase, please contact us and we’ll do our best to find a reasonable solution.
Delivery Issues
Orders may be fulfilled from different partner facilities depending on the product and destination.
Delivery estimates are provided at checkout. Please allow the estimated delivery period to pass before contacting us about a delayed order.
If your order appears to be lost or significantly delayed, please contact us and we’ll investigate it for you.
Before You Order
Please carefully review the product description, dimensions, size, color, and other available details before placing your order.
If you’re unsure about something, feel free to contact us before purchasing — we’ll be happy to help.
Questions?
Have a question about an order, product, return, or refund?
